Being Late to your Massage Appointment

I'm one of those people who is almost always on time. It's a gift. But I understand that the DFW area traffic does not always cooperate.

If you're a few minutes late, it's not really a big deal. I try to schedule plenty of time between clients so we don't have to hurry; it would be counterproductive to stress yourself out in traffic rushing to your massage. 

However, if you are more than 15 minutes late and I do not hear from you, I must assume that you are not going to make your appointment and that the time is available for other clients.  If you arrive more than 10 minutes late, you may not get all the time you are paying for. It would be unfair to make the next client wait.

If you know you are going to be late, please call me at 214-395-8000. It may be possible to reschedule your appointment for a little later, and then you won't have to rush.

No Shows

However, clients who just don't show up for a scheduled appointment are another matter. Sometimes I make a special trip to the office for one client, and if they don't show up, that needlessly cuts a couple of hours out of my day.

My policy is to give you one "no show." After the second missed appointment I will not schedule another.

Emergencies

Stuff happens. Life is not always kind. And when you are in the midst of a family crisis or medical emergency, the last thing you need to think about is calling me to reschedule your appointment. You have your priorities, and I hope that I am way, way down on that list.

I do ask that you call me when you get a free moment to explain and reschedule. I know that when your crisis is resolved, you will need your massage.

No cancellation fee

I do not charge a cancellation fee, but conscientious clients who have to cancel on short notice often send me a little something or offer a large tip on their next appointment. Such gratuities are welcome and appropriate, but not required.